Northwest Dental Center, Boise, Idaho: Our Staff

STACY . . . is one of our three receptionists. She handles accounts receivable, works with our patients to make any financial arrangements, and bills insurance companies regarding all dental claims. Stacy’s sweet smile and helping hand allows the patients to feel comfortable and confident that they have come to the right office to receive their dental care.

BARBARA . . . is our other Scheduling Coordinators/Receptionist. Her warm heart is here to answer your billing and dental questions in the most sincere manner. Barbara is also our HIPPA representative answering any questions or concerns about the patient’s confidential information.

SHEILA . . . is our full-time Dental Hygienist. She works five days each week and performs numerous duties including, but not limited to, treatment and diagnosis of gum disease, clean teeth, take x-rays, perform soft tissue exams, review patient health histories, provide oral hygiene home care instructions, administer anesthesia as required, prepare treatment area and ensure all instruments and equipment are properly sterilized, and take impressions for night guards and bleaching trays.

JODY . . . is our other full-time hygienist. She performs the same treatments as Sheila. Our oral hygiene department is very gentle, caring and knows how to put patients at ease. They have 40 years of combined experience.

SHANNON . . . is a chair-side dental assistant and also orders all of the dental supplies. Her duties and responsibilities include assisting Dr. Croft during exams and dental treatment, taking radiographs, preparing treatment areas and ensuring all instruments and equipment are properly sterilized, performing coronal polishing and fluoride treatments. Shannon has worked as an assistant for over 10 years.

NICHOLE M. . . . is Dr. Croft’s second chair-side assistant. She helps with exams and dental procedures, take radiographs, prepare treatment areas and ensure all instruments and equipment are properly sterilized, perform coronal polishing and fluoride treatments. Her red hair and cheerful attitude make the kids (and adults) feel right at home.

TRACY . . . works as Dr. Cook’s chair-side assistant and also monitors the office infection control and OSHA standards. Her duties include but are not limited to taking and developing radiographs, preparing treatment areas and ensuring all instruments and equipment are properly sterilized, assisting with exams and treatment procedures, and performing coronal polishing and fluoride treatments. Tracy keeps our office in compliance with all OSHA standards and informs the staff when changes are needed. She also sees that we meet or exceed infection control and environmental waste standards. If there is any questionable behavior by the staff she lets them know and oversees any needed correction.

NICHOLE B. . . . is Dr. Cook’s chair-side assistant. Her duties include taking and developing radiographs, preparing treatment areas and ensuring all instruments and equipment are properly sterilized, assisting with exams and treatment procedures, and performing coronal polishing and fluoride treatments. If you receive a reminder phone call that you are overdue for your cleaning and check-up it is probably the friendly voice of Nichole.

ROXANNA . . . Roxanna is one of our scheduling coordinators/receptionists. She also handles the account receivable and payable, along with the sending out insurance claims to maximize patient's benefits. If you have any questions regarding your insurance, billing statement, or treatment, Roxanna is the one to ask.

Phone: 377-8078
8300 Northview, Boise, ID 83704
[just west of the junction with Milwaukee]

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